Here, I was told that they couldn't address my problem, and that I had to call the toll-free number that I had just called.ĭutifully, I called back and reached Melvin. Next, after supplying my service tag number, I spoke with Josh, who transferred me to a call center in India. The call was inexplicably dropped, and I had to call back. After providing my service tag number, I spoke with Kathy, who hastily transferred me to the printer warranty division. Undeterred, I called the company's service hotline. I promptly heeded this advice, but lo and behold, there was no reference to error #1203 on Dell's website, either. In fact, it said my only method for resolving any such problem was to visit the company website. There was no solution to error #1203 in the manual. Since the problem had a code number, I reckoned there was an easy fix. My problems began innocently enough, when the screen on my new 966 All-in-One Dell printer flashed the warning sign: 'Cartridge error #1203.' The sign directed me to consult my new printer's manual. For the record, it's now four days later, and I'm no less angry. What I thought would be a relatively easy five-minute call to troubleshoot a minor problem with my new printer turned into an agonizing three-hour trip into Dell.Īcting on my mother's advice to relax and take a deep breath whenever I feel ready to lose my cool, I decided to wait a few days to write the remainder of this article. I began writing this piece last Friday, after I was put on hold by Dell (NASDAQ:DELL) service technicians for the fifth time.

Dell printer 966 manual